Data Protection Policy

Ek33 Privacy Policy — Your Data Is Safe With Us

Ek33 believes your personal data is your own asset. In this policy, we clearly set out what data we collect, why we collect it, and how we keep it secure.

Last Updated: 2026

Encrypted Data Never Sold to Third Parties User Controls Secure Payment Information Mobile Banking Security Secure Servers Built for the Bangladesh Market Bangla Support Encrypted Data Never Sold to Third Parties User Controls Secure Payment Information Mobile Banking Security Secure Servers Built for the Bangladesh Market Bangla Support

What Data Is Collected?

Ek33 only collects information that is essential for delivering the platform's services safely and effectively. We do not collect unnecessary or excessive personal data. The categories of data we collect are detailed below:

Account Information: Name, mobile number, date of birth, and password (stored in encrypted form) provided at registration.
Identity Verification Information: National ID or other approved identity documents required for account verification.
Financial & Payment Information: bKash, Nagad, Rocket, or bank account numbers (for processing BDT transactions), and transaction history.
Device & Browser Information: IP address, browser type, operating system, device model, and screen resolution.
Usage Data: Time spent on the platform, pages visited, buttons clicked, and gameplay patterns.
Cookies & Tracking Data: Session cookies, preference cookies, and analytical tracking data.

Your explicit consent is obtained before any of this data is collected, and we are committed to a data minimization policy — collecting only what is strictly necessary.

What Do We Actually Do With Your Data?

We are fully transparent about how collected data is used. ek33 never sells your information to advertisers or third parties. The primary purposes for using your data are:

Account creation, verification, and secure login.
Processing and verifying BDT transactions via bKash, Nagad, or Rocket.
Preventing fraud, money laundering, and unauthorized access.
Creating a personalized experience based on your preferences and gameplay style.
Identifying and resolving technical issues on the platform.
Responding to customer service and support requests.
Meeting legal obligations and fulfilling regulatory authority requirements.

Your data will not be used beyond the purposes stated above. Should we need to use it for any new purpose, your consent will be sought again.

Cookies & Tracking — What's Happening Behind the Scenes?

Ek33 uses cookies primarily to enhance your browsing experience and maintain session information. Cookies are small text files stored on your device that allow the platform to recognize you on each visit.

We use three types of cookies: essential cookies (required for login and security), functional cookies (for language preferences and personalization), and analytical cookies (for monitoring platform performance). You can manage or delete cookies at any time through your browser settings, though doing so may limit certain features of the platform.

Where third-party analytics tools are used, they process collected data for statistical purposes only and do not store any individually identifiable information.

How Much Goes Into Storing and Securing Your Data?

Ek33 uses industry-standard encryption technology to keep your data safe. All data transmissions occur through encrypted channels, and stored data is held on secure servers protected by multiple layers of security to prevent unauthorized access.

Your payment information is kept under strict protection. BDT transactions made via bKash, Nagad, or Rocket are processed through a secure payment gateway, and full account numbers are never stored. Data retention periods depend on the type of service and applicable legal requirements; once an account is closed and the required legal retention period has passed, all associated data is securely deleted.

In the event of a data security incident, affected users will be promptly notified and all necessary steps will be taken.

Your Rights — Control Over Your Own Data

Every user registered on ek33 holds the following rights over their own data. We believe your data belongs to you — so it is our responsibility to make exercising these rights simple and transparent.

Right of Access: You can view your stored data at any time from your account dashboard.
Right to Rectification: You can update any incorrect or outdated information at any time.
Right to Erasure: Upon requesting account closure, your data will be permanently deleted once the required legal retention period has elapsed.
Data Portability: A copy of the information collected will be provided upon your request.
Right to Object: You have the right to object to the use of your data for specific purposes.

To exercise any of these rights, please contact our Help Center. Our team will respond to your request in Bengali.

Policy Updates & Contact

Ek33 may update this Privacy Policy from time to time for technological, legal, or business reasons. You will be notified through the platform before any significant changes take effect. Continued use of the platform after such changes constitutes acceptance of the updated policy.

Our policy on third-party data sharing is clear: we never sell your personal information. Data may only be shared with partners who directly support our services (such as payment processors) or with relevant authorities where legally required — and always to the minimum extent necessary.

For any questions, complaints, or data deletion requests related to our privacy policy, please contact our support team at: privacy@ek33.run or our Help Center Visit us — our team aims to respond within 24 hours on business days.

Your Privacy Is Protected — Play With Complete Peace of Mind!

At ek33, your data is protected, your transactions are secure, and your experience is entirely your own. Visit our FAQ page to learn more, or join us directly.